Elements and Performance Criteria
- Develop strategy map for Balanced Scorecard operation
- Develop strategic objectives of an organisation in consultation with stakeholders
- Check strategic goals and objectives include those which make the organisation unique
- Check with employees and customers that strategic objectives address real issues and problems
- Categorise strategic objectives into the major perspectives of financial, customer, process, innovation and learning, and growth
- Add additional required perspectives and associated strategic goals and objectives
- Map strategic objectives showing cause/effect flows
- Validate strategy map with stakeholders